Packages may sometimes be returned to us for the following reasons:
- Wrong or incomplete address: if the address is not accurate or updated.
- Failed delivery attempts: if you could not accept the delivery for all attempts.
- Street address: consider searching your address online to have an idea of the street you are located in.
- Damaged in transit: if the package/address label was damaged while it was out for shipping.
NOTE: If after several attempts of delivering a package has failed, the package will be returned to us and we will cancel the order and issue a refund.
For Sellers, please read our Seller’s Guide to Shipping and Delivery